Customer Service Hotline

SF Express Customer Service Hotline
Country/ Region Customer Service Hotline Service Hours
Local International
Hong Kong 2730 0273 (+852)
2730 0273

Mon to Fri:

08:00 - 20:30
Sat, Sun & Public Holiday: 

08:00 - 20:00
USA 2873 7373 (+853)
2873 7373 

Mon to Fri:

08:00 - 20:30
Sat, Sun & Public Holiday: 

08:00 - 20:00
Mainland of China

95338
(Only for calling within
mainland of China)

  -

Monday to Sunday

  1. Beijing, Shanghai, Tianjin, Hebei,
    Shaanxi, Heilongjiang, Jilin, Liaoning,
    Gansu, Inner Mongolia, Xinjiang,
    Hubei, Hunan, Sichuan, Chongqing,
    Guizhou, Yunnan, Ningxia, Shanxi,
    Shandong, Lhasa, Qinghai, Zhejiang,
    Jiangsu, Fujian, Jiangxi, Anhui, Henan:
    08:00 - 22:00
  2. Guangdong Province:
    Foshan, Yunfu City, Zhaoqing City, 
    Gaoyao City, Sihui City, Luoding City:
    07:30 - 00:00
  3. Other City of Guangdong Province,
    Guangxi, Hainan:
    08:00 - 22:30
Taiwan  0800 088 830  (+886)
2 2192 6063

Mon to Fri:

08:00 - 20:00 
Sat:

08:00 - 17:30 
Sun: Closed
Singapore   1800 311 1111  (+65)
6603 0630 

Mon to Fri:

08:00 - 19:00
Sat:

08:00 - 16:00
Sun: Closed
Malaysia  1800 18 3331   (+60)
3 2733 2888

Mon to Fri:

08:00 - 19:00
Sat:

08:00 - 13:30
Sun: Closed
South Korea  080 393 1111  (+82)
2 572 3339

Mon to Fri:

09:00 - 18:30
Sat:

09:00 - 12:30
Sun & Public Holiday: Closed
Japan 0120 683 683 (+81) 
3 6685 3303

Mon to Fri:

09:00 - 19:00
Sat:

09:00 - 14:30
Sun & Public Holiday: Closed
U.S. 1 855
901 1133		 (+1) 
855 901 1133

Mon to Fri:

08:00 - 18:00 (PST)
Sat, Sun & Public Holiday: Closed